Tonight beginning at 10pm the TVCC website will be unavailable while security updates are being applied to the servers. The website should be available again by midnight.

IT Services

Tonight beginning at 10pm the TVCC website will be unavailable while security updates are being applied to the servers. The website should be available again by midnight.

IT Services

The MyCardinalConnect login system is currently out of service.  Technicians are aware of the issue and are working dilligently to resolve and restore service.  Thank you for your patience.  

The MyCardinalConnect login system is currently out of service.  Technicians are aware of the issue and are working dilligently to resolve and restore service.  Thank you for your patience.  

Tonight beginning at 10pm the TVCC website will be unavailable while security updates are being applied to the servers. The website should be available again by midnight.

IT Services

Tonight beginning at 10pm the TVCC website will be unavailable while security updates are being applied to the servers. The website should be available again by midnight.

IT Services

Tonight beginning at 10pm the TVCC website will be unavailable while security updates are being applied to the servers. The website should be available again by midnight.

IT Services

This is a test of the updated Outage Notification Application

This is a test of the updated Outage Notification Application

- dbm

11111111111111111111

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xxxxxxxxxxxxx

xxxxxxxxxxxxx

xxxxxxxxxxxxx

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pppppppppppppp

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Network Support Services – Planned Service Interruption

Summary
The TVCC IT Service Department will be conducting maintenance on the wireless network this Friday.
This scheduled maintenance will address known vulnerabilities in security systems affecting the wireless network.

Schedule
Date:                    Friday, July 17, 2020
Campus:              ALL Campuses
Schedule:            10:00 a.m. – 1:00 p.m.
Users:                   All wireless users (Students, Staff, Faculty, Guests)


Services Impacted                                                                           
All wireless network services on a TVCC campus will be impacted during the maintenance window.  

Existing wireless connections will continue to function will limited and intermittent connectivity issues.
New wireless connections will be unavailable during the maintenance window.


Services Not Impacted                                                                  
No impact is expected to non-wireless network resources or services.


Questions
For more information please contact the IT Service Desk: 
Online:                 https://tvcc.service-now.com/   
Phone:                 903-675-6300


Thank you,


Lonie Packer | Director Network Services, ISO
Trinity Valley Community College | https://www.tvcc.edu/

 

 

Network Support Services – Planned Service Interruption

Summary
The TVCC IT Service Department will be conducting maintenance on the wireless network this Friday.
This scheduled maintenance will address known vulnerabilities in security systems affecting the wireless network.

Schedule
Date:                    Friday, July 17, 2020
Campus:              ALL Campuses
Schedule:            10:00 a.m. – 1:00 p.m.
Users:                   All wireless users (Students, Staff, Faculty, Guests)


Services Impacted                                                                           
All wireless network services on a TVCC campus will be impacted during the maintenance window.  

Existing wireless connections will continue to function will limited and intermittent connectivity issues.
New wireless connections will be unavailable during the maintenance window.


Services Not Impacted                                                                  
No impact is expected to non-wireless network resources or services.


Questions
For more information please contact the IT Service Desk: 
Online:                 https://tvcc.service-now.com/   
Phone:                 903-675-6300


Thank you,


Lonie Packer | Director Network Services, ISO
Trinity Valley Community College | https://www.tvcc.edu/

 

 

Network Support Services – Planned Service Interruption

Summary
The TVCC IT Service Department will be conducting maintenance on the wireless network this Friday.
This scheduled maintenance will address known vulnerabilities in security systems affecting the wireless network.

Schedule
Date:                    Friday, July 17, 2020
Campus:              ALL Campuses
Schedule:            10:00 a.m. – 1:00 p.m.
Users:                   All wireless users (Students, Staff, Faculty, Guests)


Services Impacted                                                                           
All wireless network services on a TVCC campus will be impacted during the maintenance window.  

Existing wireless connections will continue to function will limited and intermittent connectivity issues.
New wireless connections will be unavailable during the maintenance window.


Services Not Impacted                                                                  
No impact is expected to non-wireless network resources or services.


Questions
For more information please contact the IT Service Desk: 
Online:                 https://tvcc.service-now.com/   
Phone:                 903-675-6300


Thank you,


Lonie Packer | Director Network Services, ISO
Trinity Valley Community College | https://www.tvcc.edu/

IT Services has been implementing a plan to upgrade the TVCC network to 10G. This Friday we have scheduled an upgrade to several buildings on the Athens Campus. All services in the designated buildings will be unavailable during the upgrade.

Building Start/ End Time
Administration Building 10:00 a.m. - 10:30 a.m. 
Gibbs Building 10:30 a.m. - 11:00 a.m. 
General Studies Center 11:00 a.m. - 11:30 a.m. 
RB Technology Building 11:30 a.m. - 12:30 p.m.

Summary
Network Support Services will be upgrading the UPS system that supports all the equipment and services hosted in the Athens NOC, MDF and the Media Cabinet. No interruption to supported services is expected.

MyCardinalConnect and Colleague UI are currently down. We are working with the vendor to resolve the issue as quickly as possible.

IT Services will be upgrading systems in the Rob Baugh Technology Center this Friday. All network and phone service will be interrupted for approximately 10 minutes during the maintenance window. This will affect all floors individually.

 

On May 27, all student passwords will expire and be reset.  This new password will apply these services: Cardinal email, Canvas, and Library Proxy services.

On May 27, all student passwords will expire and be reset.  This new password will apply these services: Cardinal email, Canvas, and Library Proxy services.

On May 27, all student passwords will expire and be reset to follow a secure, but patterned protocol.  This new Cardinal ID and password will apply to most TVCC services including: Cardinal email, Canvas, and Library Proxy services.

On May 27, all student passwords will expire and be reset to follow a secure, but patterned protocol.  This new Cardinal ID and password will apply to most TVCC services including: Cardinal email, Canvas, and Library Proxy services.

All the services listed below will be down for required maintenance on from 6pm, May 27 to 8am, May 28. After that outage period, a new password protocol will be in place.

New Cardinal ID Password Protocol

On May 27, all student passwords will expire and be reset to follow a secure, but patterned protocol.  This new Cardinal ID and password will apply for most TVCC services including:

• Email
• Canvas
• MyCardinalConnect self-serve portal
• Library Proxy services

The Cardinal Connection is NOT affected by this.

The pattern to the new password will be: lowercase first initial + last four digits of your Social Security number + uppercase last initial + 4 digit year of birth.  So if your name is Jane Doe, you were born in the year 1998 and your social security number ends in 1234, your new password would be: j1234D1998.

Network Support Services will be upgrading equipment this Friday, March 29, 2019 between 5:00 pm and 7:00 pm. During this maintenance window the following services will be interrupted or severely degraded on all campuses.

- Voice Calls leaving any TVCC Campus.(Local and Long Distance)

- All Incoming calls to TVCC. 

- Access to 911 from any TVCC Campus. 

The upgrade will begin at 5:00 pm in Athens followed by Palestine, P-WEC, Terrell, and then the Kaufman campus. All work will be completed by 7:00 pm.

Please notify us as soon as possible if this will cause a hardship for your scheduled event. 

Thank you.

IT Service Desk | 903-675-6300

 

Network Support Services will be upgrading equipment this Friday, March 29, 2019 between 5:00 pm and 7:00 pm. During this maintenance window the following services will be interrupted or severely degraded.

- Voice Calls leaving any TVCC Campus.(Local and Long Distance)

- All Incoming calls to TVCC. 

- Access to 911 from any TVCC Campus. 

The upgrade will begin at 5:00 pm in Athens followed by Palestine, P-WEC, Terrell, and then the Kaufman campus. All work will be completed by 7:00 pm.

Please notify us as soon as possible if this will cause a hardship for your scheduled event. 

Thank you.

IT Service Desk | 903-675-6300

 

Although Cardinal Connection service has been restored, other AS400 web services remain disrupted. Thank you for your patience as our technicians continue their maintenance.

Although Cardinal Connection service has been restored, other AS400 web services remain disrupted. Thank you for your patience as our technicians continue their maintenance.

Our AS400 is undergoing maintenance that impacts all HTTP services. At this time we are unsure how long the service disruption will last.  

The internet connection at the Kaufman HSC is down.
We are working with our providers to resolve the issue.

There is no ETA for services to be restored.

All network services are affected including:

• Internet access 
• Email services
• File shares
• Canvas LMS
• Online Testing
• 4 Digit Dialing

All incoming phone calls and 10 digit dialing are working in Kaufman.

IT Services
903-675-6300

 

***  Important Announcement Reminder – Network Maintenance Scheduled for March 13 – 14, 2018  ***

Network Support Services has scheduled a major network upgrade to occur over Spring Break. During this upgrade TVCC’s network will be completely offline. All network services will be interrupted including: internet access,Cardinal Connection, Cardinal Mail, voice services, Service-Now and Canvas (eCourses). All TVCC campuses will be affected including Athens, Palestine Main, Palestine WEC, Terrell and Kaufman.
 
We have scheduled a two-day maintenance window to complete the upgrade. During this window there will be several major tasks with varying levels of network service restoration:
 
Tuesday, March 13, 2018
09:00 am - 12:00 pm       Remove the existing network equipment and cabling. 
ALL Services will be down.
1:00 pm – 5:00 pm          Begin installing and configuring replacement hardware.
                                                Most services will begin to come back online. 
 
Wednesday, March 14, 2018
09:00 am - 12:00 pm       Installation of the new hardware for the Data Center/ERP.
                                                All services will be restored.
 
1:00 pm – Complete       Verify all services have been restored.
 
Network components are upgraded every six to seven years to ensure we can continue to support the network needs of our business and students. We are aware that this is a major interruption to the business functions here at TVCC. We have scheduled this upgrade to occur over Spring Break to lessen the impact to our faculty, staff and students. 
 
We know this is an inconvenience for many and thank you for your patience during this upgrade. 
If you have any questions, comments or concerns please don’t hesitate to ask. 
 
Thank you. 
 
Brett Daniel
VP or IT
 
Lonie Packer | Director Network Services, ISO
lpacker@tvcc.edu | O:903.675.6307 | M: 903.681.2732
  Stephen Dotts | Network Administrator
sdotts@tvcc.edu | O: 903.670.2662

***  Important Announcement Reminder – Network Maintenance Scheduled for March 13 – 14, 2018  ***

Network Support Services has scheduled a major network upgrade to occur over Spring Break. During this upgrade TVCC’s network will be completely offline. All network services will be interrupted including: internet access, AS/400, file shares, voice (telecommunications), printing, ImageNow, VPN, Service-Now, and Canvas. All TVCC campuses will be affected including Athens, Palestine Main, Palestine WEC, Terrell and Kaufman.
 
We have scheduled a two-day maintenance window to complete the upgrade. During this window there will be several major tasks with varying levels of network service restoration:
 
Tuesday, March 13, 2018
09:00 am - 12:00 pm       Remove the existing network equipment and cabling. 
ALL Services will be down.
1:00 pm – 5:00 pm          Begin installing and configuring replacement hardware.
                                                Most services will begin to come back online. 
 
Wednesday, March 14, 2018
09:00 am - 12:00 pm       Installation of the new hardware for the Data Center/ERP.
                                                All services will be restored.
 
1:00 pm – Complete       Verify all services have been restored.
 
Network components are upgraded every six to seven years to ensure we can continue to support the network needs of our business and students. We are aware that this is a major interruption to the business functions here at TVCC. We have scheduled this upgrade to occur over Spring Break to lessen the impact to our faculty, staff and students. 
 
We know this is an inconvenience for many and thank you for your patience during this upgrade. 
If you have any questions, comments or concerns please don’t hesitate to ask. 
 
Thank you. 
 
Brett Daniel
 
Lonie Packer | Director Network Services, ISO
lpacker@tvcc.edu | O:903.675.6307 | M: 903.681.2732
  Stephen Dotts | Network Administrator
sdotts@tvcc.edu | O: 903.670.2662

 

Due to an issue users are experiencing with email Out Of Office replies, System Support Services will be applying a required software patch. Email users may experience intermittent email outages from today, March 2, from 7:00 P.M. to March 3, 1:00 A.M. We appreciate your cooperation.

IT Services has scheduled a maintenance upgrade to the network infrastructure in a couple buildings on the Athens Campus this Saturday. During the upgrade all network, phone, and internet service will be unavailable. The buildings and schedules are provided below.

 

Administration Building

Date:     December 9, 2017

Begin:   9:00 am

End:       10:00 am

 

Gibbs Academic Building

Date:     December 9, 2017

Begin:   10:30 am

End:       2:00 pm

 

All network services to these buildings will be restored by 2:00 pm on Saturday.

If this will interfere with any current plans please let us know as soon as possible.

 

Thank you,

 Lonie Packer
 lpacker@tvcc.edu
 903-675-6307

IT Services has scheduled a maintenance upgrade to the network infrastructure in a couple buildings on the Athens Campus this Saturday. During the upgrade all network, phone, and internet service will be unavailable. The buildings and schedules are provided below.

 

Administration Building

Date:     December 9, 2017

Begin:   9:00 am

End:       10:00 am

 

Gibbs Academic Building

Date:     December 9, 2017

Begin:   10:30 am

End:       2:00 pm

 

All network services to these buildings will be restored by 2:00 pm on Saturday.

If this will interfere with any current plans please let us know as soon as possible.

 

Thank you,

 Lonie Packer
 lpacker@tvcc.edu
 903-675-6307

This is a test.  No action needed.

This is a test.

We're testing

This is a test

This is a test.

THIS IS A TEST! Test SP on November 28 from 2:08 PM to 2:09 PM.

This is a test.  If there is an actual outage, we will inform you of the nature of the outage and on timing of service restoration.

This is a test.  If there is an actual outage, we will inform you of the nature of the outage and on timing of service restoration.

THIS IS A TEST! Test SP on November 7 from 2:33 PM to 2:33 PM.

THIS IS A TEST! Test SP on November 7 from 2:33 PM to 2:33 PM.

THIS IS A TEST! Test SP on November 1 from 2:02 PM to 2:02 PM.

Good Evening,

All services have been restored at this time. Thank you for your patience during the process. If you have any questions please contact the Service Desk. 
https://tvcc.service-now.com

Thank you,

Branson Blake
System Administrator

Good Afternoon,

The IT Services department will need to temporarily discontinue some of the services we provide this afternoon. We are working with Maintenance to restore services as soon as possible. Currently we estimate a four hour maintenance window ending at 7:30pm for the restoration of services. At this time the TVCC website, email and phone system will be our main priorities.

Thank you,

Branson Blake
System Administrator
Trinity Valley Community College

 CenturyLink is performing a TXDOT mandated fiber relocation that will disrupt all network and voice services to the Terrell Campus. 

All work is scheduled between 12:00 am and 5:00 am on January 11, 2017.
For any questions or concerns regarding this maintenance please contact the IT Services Desk at 903-675-6300.

Additional notifications will only be sent if there are changes.

Thank you,
 Lonie Packer
 NSS, IT Services

CenturyLink is performing a TXDOT mandated fiber relocation that will disrupt all network and voice services to the Terrell Campus. 

All work is scheduled between 12:00 am and 5:00 am on January 11, 2017.
For any questions or concerns regarding this maintenance please contact the IT Services Desk at 903-675-6300.

Additional notifications will only be sent if there are changes.

Thank you,
 Lonie Packer

Administrative Computing will need to take down the AS400 on January 5, 2016 at 10am for unscheduled maintenance.  The AS400 will be down 10:00Am to 11:00AM.  This will also affect the student and faculty Cardinal Connection.  If you have any questions or concerns, you can call Jason Hanson at ext. 6239.

Phone System Maintenance Scheduled

System maintenance has been scheduled that will disrupt phone services on all campuses. The maintenance details are as follows:

Date: Saturday, October 29, 2016

Time: 9:00 a.m. - 12:00 p.m.

The following services will be affected:

-          911 Emergency Dialing

-          On campus dialing

-          Local phone calls

-          Long Distance calls

-          Voicemail access

-          Access to phone device settings

During the maintenance window the listed services will be up and down without notice. If you have any questions or concerns please let us know at 903-675-6300.

Thank you,

 IT Services
 903-675-6300

Our ISP upgraded network equipment interrupting all Internet access.

All services have been restored.

For additional information please contact Network Services in the IT Service Department..

Thank you,

 Lonie Packer

IT Services will be performing maintenance on several pieces of equipment affecting access to the network and internet. Specific times and service interruptions are listed below.

 

Internet and Network Access Disruption

Saturday, September 17, 2016

 10:00 am – 11: 00 am – Network upgrades and configuration changes will interrupt all Internet access at TVCC. Telecommunication services will also be interrupted during this time. The maintenance window is scheduled for 1 hour.

11:00 am – 3:00 pm – Network upgrades and configuration changes in the General Studies Center will interrupt all network access in this building. All telecommunication services will be interrupted during this maintenance window. This will only affect the General Studies Center.

If you have any questions or concerns please let me know.

Thank you,
  Lonie Packer

IT Services will be performing maintenance on several pieces of equipment affecting access to the network and internet. Specific times and service interruptions are listed below.

 

Internet and Network Access Disruption

Saturday, September 17, 2016

 10:00 am – 11: 00 am – Network upgrades and configuration changes will interrupt all Internet access at TVCC. Telecommunication services will also be interrupted during this time. The maintenance window is scheduled for 1 hour.

11:00 am – 3:00 pm – Network upgrades and configuration changes in the General Studies Center will interrupt all network access in this building. All telecommunication services will be interrupted during this maintenance window. This will only affect the General Studies Center.

If you have any questions or concerns please let me know.

Thank you,
  Lonie Packer

IT Services has scheduled a security systems upgrade for Friday, June 24, 2016 between 10:00 and 11:00 am. During the scheduled maintenance window access to and from the internet will be intermittent.  Access to TVCC's web, email, and VPN services will also be interrupted.

Date: June, 24, 2016
Time: 10:00 am - 11:00 am
Services: Internet, Email, Web, VPN

 

 

 

TVCC's Video Conference and Data Networks are experiencing a loss of performance and reliability. This is an ongoing problem affecting multiple Higher Ed institutions. Repairs have been scheduled to resolve the issues.

Emergency maintenance has been scheduled for Wednesday, June 22, 2016 between 7:00 am and 8:00 am. During this time all access between campuses and the internet will be disrupted. Both data and voice services will be interrupted. 

We apologize for the short notice and the service interruption.

Thank you,
 Lonie Packer

 

All internet access is intermittent. A malfunction in the college's firewall system is causing the issue. We are working to resolve the issue as quickly as possible.

Thank you,
 Lonie Packer

 

IT Services is experiencing issues with email. We are working to address the issue.

The TVCC Website is currently down. We are aware of the issue and are working to get it resolved. We apologize for the inconvenience.

Phone System Maintenance

Maintenance on the TVCC Phone System has been scheduled for December 29, 2015, between 9:00 am and 03:00 pm. During this maintenance window phone services on all campuses will experience interruptions. Services affected include voice calls, voice mail and jabber.

We apologize for any inconvenience this may cause.
If you have any questions or concerns please let us know.

Thank you,
 Lonie Packer

 

Phone System Maintenance

Maintenance on the TVCC Phone System has been scheduled for December 29, 2015, between 9:00 am and 03:00 pm. During this maintenance window phone services on all campuses will experience interruptions. Services affected include voice calls, voice mail and jabber.

We apologize for any inconvenience this may cause.
If you have any questions or concerns please let us know.

Thank you,
 Lonie Packer

 

Scheduled maintenance on the TVCC internet security system is scheduled for December 21, 2015. The maintenance window is scheduled between 12:00 and 4:00 pm During the maintenance window access to the internet will be disrupted. This affects all campuses. Access to TVCC's online services will also be unavailable from the internet during this time.

 

Maintenance on the TVCC Phone System is scheduled for December 21, 2015.
Between 8:00 am and 12:00 pm the TVCC phone system will be unavailable. Services affected include voice calls, voice mail and jabber all all campuses.

Until further notice, online testing is unavailable on Palestine and Terrell campuses due to weather related internet outage.

Beginning on Saturday, IT Services has been experiencing issues with Outlook Web Access (OWA). Employees can still receive their email via Outlook, but not through the web interface. We have been in contact with Microsoft and believed the issue had been resolved yesterday. The issue has reoccurred this morning, and we are working with Microsoft to get this issue resolved. We know this is a busy time of the semester and we apologize for the inconvenience.

On Friday, November 6th, at 1:00 a.m. IT Services will be performing maintenance on the San storage that houses the majority of servers that perform mission critical services for the college. All Services provided by IT Services, including email, file and print services, phone services, web site, internet, wireless, vpn, etc. will be unavailable until 4:00 a.m. We apologize for the inconvenience

On Friday, November 6th, at 1:00 a.m. IT Services will be performing maintenance on the San storage that houses the majority of servers that perform mission critical services for the college. All Services provided by IT Services, including email, file and print services, phone services, web site, etc. will be unavailable until 4:00 a.m. Users will still be able to access the internet and iSeries. We apologize for the inconvenience

Between 2:30 pm and 4:30 pm on Friday access to the Internet will experience brief interruptions. IT Services will be upgrading network equipment during this maintenance window.

All access to and from the Internet on TVCC's network will be affected. If you have any questions or concerns please let me know.

Thank you,
 Lonie Packer
 Dir Network Support Services

 

 

Kaufman Campus: Network Access Restored

All network connectivity to the Kaufman Campus has been restored.

IT Service Desk
ithelpdesk@tvcc.edu
903-675-6300

 

Lonie Packer
IT Services

 

Kaufman Campus: Network Access Down

All network connectivity to the Kaufman Campus is down. All network services are down including internet, iSeries, voice and video conferencing.

A fiber cable in Gun Barrel City was cut. There is no ETA for service restoration.

  

Lonie Packer
IT Services

 

All network and voice communications to the Kaufman Campus are down. The phone company has been notified. There is no estimated time of service restoration.

 

Change: The scheduled maintenance is on August 19, 2015 which is Wednesday. 

Maintenance of the wireless network is scheduled for Wednesday, August, 19, 2015 between  7:00 and 8:00 am. During this time wireless connectivity on all campuses will be intermittent. We appreciate your patience during this maintenance window.

Thank you,
 Lonie Packer

Maintenance of the wireless network is scheduled for Thursday, August, 19, 2015 between  7:00 and 8:00 am. During this time wireless connectivity on all campuses will be intermittent. We appreciate your patience during this maintenance window.

Thank you,
 Lonie Packer

We are experiencing issues with the Terrell communications connection. This outage effects both the computer connectivity to the campus and voice services at the Terrell campus. We are working to resolve the issue as quickly as possible, but there is currently no estimated time to repair. We apologize for any inconvenience this may cause.

IT Services is currently experiencing issues with the DNS services which is causing issues with some services such as Cardinal ID Activation and Cardinal Connection. We are currently working to address the problem and hope to have the issues resolved shortly.

IT Services is currently experiencing issues with the DNS services which is causing issues with some services such as Cardinal ID Activation. We are currently working to address the problem and hope to have the issues resolved shortly.

IT Services is currently experiencing issues with the DNS services which is causing issues with some services such as Cardinal ID Activation. We are currently working to address the problem hope to have the issues resolved shortly.

Wireless Connectivity Limited availability on Friday, June 26, 2015 between 9:00 and 10:30 am. 

IT Services has scheduled a maintenance window to upgrade equipment for the wireless network. During the maintenance window new wireless connections will be limited to Guest Access only. This effects all TVCC campuses. After the upgrade user access will be assigned access appropriately.

Date:         Friday, June 26, 2015
Begin:       9:00 am
Complete: 10:30 am

Wireless Network Maintenance Window Schedule for Today. 

Unregistered users on the wireless network are unable to get an IP address and successfully connect to the wireless network. To resolve the issue we have scheduled a maintenance window to make changes and restart the equipment. During the maintenance window all wireless network access will be unavailable. This affects all campuses. The maintenance window will last about 30 minutes.

Wireless Network Maintenance Window
Begin: June 15, 2015   12:15 pm
Complete: June 15, 2015  12:45 pm

The Terrell Campus is experiencing a power outage. All services on the Terrell Campus have been interrupted. We are aware of the situation and are working to resolve the issue.

There is not an ETA for the return of power.

The Terrell Campus has lost power. All connectivity including network and voice service has been interrupted. The power company has estimated 1 - 6 hours to restore service.

IT Services is currently experiencing email issues on one of our Exchange servers. Some users may not be able to retrieve email via their cellphones and/or Outlook Web Access. We are aware of the issue and are working to resolve it. Employees can still access email via Microsoft Outlook on campus, and via VPN and Outlook off campus. We apologize for the inconvenience and will notify users once full email usage has been restored. We appreciate your patience!

Alicia McLain
IT Services
Director of Systems Support

 

A telecommunications circuit on the Palestine Campus is experiencing trouble. The Palestine Campus cannot receive external voice calls directly. This includes the 903-729-0256 number as well as the ten digit numbers associated with each extension (903-723-70xx). All internal dialing is working.

The phone company is working to resolve this issue.

TVCC's ISP is experiencing issues with their network equipment preventing VPN services from functioning correctly. There is no estimated time for return of service.

IT Services will once again be updating a portion of the ECourses program as requested by Blackboard support to address issues we continue to experience with inline grading. The modification will require a reboot of the server. We will begin at 9:00 pm. and hope to have the update completed and services fully restored by 10:00 pm. Please do not make any changes during this outage as you may lose data. We will notify you when services are available once more. Please know that TVCC is working with Blackboard support closely to address the issues. Our goal, as always, is to provide a stable environment for faculty and students. We appreciate your patience!

ECourses outage scheduled from 9:00pm. to 10:00pm. to address inline grading issues. Blackboard support has requested updates to plugins which will require a reboot of the server. We will begin and 9:00 pm. and hope to have the update completed and services fully restored by 10:00 pm. Please do not make any changes during this outage as you may lose data.

ECourses outage scheduled from 9:00pm. to 10:00pm. to address inline grading issues

We have schedule a network maintenance window for Sunday, October 26, 2014. Maintenance will begin at 7:00 am and conclude by 7:30 am. During this maintenance window several services will be unavailable.

On-Campus 

Date/Time
Sunday, October 26, 2014
7:00am - 7:30 am

 

Off-Campus
- Access to Blackboard, Email, WWW,  and VPN services will be unavailable.
- Phone services to TVCC will be unavailable.

Other
- All network and voice services to the Terrell Campus will be unavailable.

Thanks for your patience and understanding.

IT Services

We have schedule a network maintenance window for Sunday, October 26, 2014. Maintenance will begin at 7:00 am and conclude by 7:30 am. During this maintenance window several services will be unavailable.

On-Campus 

Off-Campus
- Access to Blackboard, Email, WWW,  and VPN services will be unavailable.
- Phone services to TVCC will be unavailable.

Other
- All network and voice services to the Terrell Campus will be unavailable.

Thanks for your patience and understanding.

IT Services

The storms last night disrupted power on the Kaufman and Terrell campuses. Each campus has partial power limiting the network resources available.

Kaufman: Network resources are running but without a backup power system.

Terrell: Network shares, print services and wireless connectivity are unavailable. The Education and Administration buildings do have internet connectivity.

 Each campus is aware of the issue and are taking the necessary actions to restore power.

 

Thank you,

 IT Services 

 

The storms last night disrupted power on the Kaufman and Terrell campuses. Each campus has partial power limiting the network resources available.

Kaufman: Network resources are running but without a backup power system.

Terrell: Network shares, print services and wireless connectivity are unavailable. The Education and Administration buildings do have internet connectivity.

 Each campus is aware of the issue and are taking the necessary actions to restore power.

 

Thank you,

 IT Services 

 

The wireless network issue previously reported has been resolved. All wireless services on all campuses have been restored to normal operations.

Thanks,
 IT Services

Part of TVCC's wireless network is experiencing disconnects and unavailability. IT Services is working to resolve the issue. Areas affected by this issue include the following buildings:
Athens Campus:     LRC, SUB
Kaufman Campus: Main Building 
Palestine Campus: Workforce Education Center

We apologize for the inconvenience and will notify you as soon as the issue is resolved.

Thank you,
 IT Services

Part of TVCC's wireless network is experiencing disconnects and unavailability. IT Services is working to resolve the issue. Areas affected by this issue include the following:
Athens: LRC, SUB
Kaufman: Main Building 
Palestine: Workforce Education Center

We apologize for the inconvenience and will notify you as soon as the issue is resolved.

Thank you,
 IT Services

TVCC's ISP has scheduled some network maintenance affecting the Workforce Education Center (WEC) in Palestine. This will result in a disruption to all network and telephony connectivity to and from the WEC campus. This maintenance is schedule to begin Friday, September 5, 2014 at 4:00pm and conclude by 5:00pm. 

If you have any questions or concerns please contact the IT Helpdesk.
Phone: 903-675-6300
Email:helpdesk@tvcc.edu

Thank you,
 IT Services

TVCC's ISP will be making some network maintenance to the Workforce Education Center (WEC) in Palestine. This will result in a disruption to all network and telephony connectivity to and from the WEC campus. This maintenance is schedule to begin Friday, September 5, 2014 at 4:00pm and conclude by 5:00pm. 

If you have any questions or concerns please contact the IT Helpdesk.
Phone: 903-675-6300
Email:helpdesk@tvcc.edu

Thank you,
 IT Services

A network change is schedule for 9:00 am on Tuesday, August 2, 2014 at the Workforce Education Center in Palestine.The upgrade is scheduled for an hour. During this time all network and internet access will be disrupted. 

Power has been restored to the Palestine Campus. All network and communication services have been restored. 

The Palestine Main Campus has no electricity. The cause is unknown. There is no estimated time for the return of electricity. 
All network access to the Palestine Campus is disrupted. 

ECourses, Email, Phone Systems, File shares, and wireless access will be unavailable during a scheduled outage of San storage for firmware upgrade. Other services may also be affected.

Part of the wireless network is not functional. This affects the following buildings. 
Athens: Learning Resource Center, Student Union Building
Palestine: Workforce Education Center
Kaufman: Health Science Center 

We are working to resolve the issue. There is no estimated time for the return of services.

The eCourses Blackboard server is experiencing technical difficulties. System administrators are aware of the problem and working to resolve the issue as soon as possible.

The eCourses Blackboard server is experiencing technical difficulties. System administrators are aware of the problem and working to resolve the issue as soon as possible.

Some students have given their account information out to spammers and we are being forced to disable any student account that sends a large number of emails. We are at risk of having an email outage or of being blacklisted by external email providers due to the massive amounts of spam being sent out from our system. To counter this we are asking all students to change their password. If you believe you have given out your information, please contact the IT Helpdesk.

Summary - iSeries and Cardinal Connection will be down from July 21 at 9:00a.m. to 1:00a.m. July 22.

The Internet Service Provider for TVCC is experiencing issues with their DNS servers. This has a negative impact on our ability to send and receive emails to some organizations like Embarq, AOL and SuddenLink. Our ISP is aware of the problem and is working to resolve the issue. 

We do apologize for the inconvenience. 

The Internet Service Provider for TVCC is experiencing issues with their DNS servers. This has a negative impact on our ability to send and receive emails to some organizations like Embarq, AOL and SuddenLink. Our ISP is aware of the problem and is working to resolve the issue. 

We do apologize for the inconvenience. 

Test2

Test notification for email function.

The ISP for TVCC will be performing network upgrades on Tuesday, May 20, 2014 between 9:00 pm and midnight. Expect sporadic internet outages during this time on all campuses. This will cause access disruptions to all TVCC services from home including email and Blackboard.

These upgrades are a crucial step to allow TVCC to offer faster internet access for students and staff in the near future.

A network switch in the LRC building on the Terrell Campus is experiencing hardware failures causing multiple network disruptions. An emergency switch replacement has been scheduled for Tuesday, May 20, 2014. The replacement window will begin at 10:00 am and conclude by 12:00 pm today.  Multiple smart rooms, offices and phones will not have network connectivity during the replacement. 

IT Services has scheduled a system upgrade that will interrupt all TVCC voice systems on all campuses. This includes disruptions to calling, faxing, and voicemail services. This upgrade is scheduled for the morning of May 15, 2014 before the start of business. The maintenance window is scheduled from 5:30 am to 7:30 am.

Sudden Link has lost a major piece of network equipment causing TVCC's Internet disruption. We have been informed they are working to resolve the issue but there is no estimated time of repair. We will provide more details as they become available.

4/17/2014 9:15 am
TVCC is experiencing email issues with several external organizations like Embarq and AOL. Both incoming and outgoing emails are not being delivered. We are working closely with our Internet Service Provider to resolve the issue as quickly as possible. 

4/21/2014 1:00 pm
The dispruption in email delivery has been identified as a DNS issue. Although the immediate DNS problem has been resolved there is still additional work to insure uninterrupted service in the future.

4/17/2014 9:15 am
TVCC is experiencing email issues with several external organizations like Embarq and AOL. Both incoming and outgoing emails are not being delivered. We are working closely with our Internet Service Provider to resolve the issue as quickly as possible. 

4/21/2014 1:00 pm
The dispruption in email delivery has been identified as a DNS issue. Although the immediate DNS problem has been resolved there is still additional work to insure uninterrupted service in the future.

TVCC is experiencing email issues with several external organizations like Embarq and AOL. Both incoming and outgoing emails are not being delivered. We are working closely with our Internet Service Provider to resolve the issue as quickly as possible. 

The Cardinal Connection is down. Technicians are working on the problem and will have it back in service as quickly as possible.  Watch the TVCC homepage for updates.  Once the problem is solved, we will remove the banner message from the homepage.

An important equipment upgrade is needed to ensure uninterrupted internet access. The upgrade is scheduled to begin on Friday at 6:00 am and conclude by 7:30 am. Within this scheduled window there will be internet access disruptions.

TVCC's Internet Service Provider has scheduled a network upgrade that will disrupt access to the Internet on Friday, March 14, 2014. The upgrade will begin at 5:30 pm and conclude by 8:00 pm.

TVCC's Internet Service Provider has scheduled a network upgrade that will disrupt access to the Internet on Friday, March 14, 2014. The upgrade will begin at 5:30 pm and conclude by 8:00 pm.

The iSeries maintenance performed today, February 7, 2014 at 12:00PM is still underway. The system will be back up as soon as possible. This will affect all “green screens” and the Cardinal Connection (student/faculty). It will also affect many web applications. If you have any questions or concerns, please send an email to admincomputing@tvcc.edu .

A network upgrade is scheduled for Thursday, February 6, 2014. This will require approximately 30 minutes of network interruption. This interruption is scheduled to begin at 11:00 am. This upgrade will increase network connectivity from 20 Mb to 1Gb. 

The iSeries will need maintenance performed this Friday, February 7, 2014 at 12:00PM.  The system will start asking users to sign off starting at 11:50AM.  This maintenance procedure should only take 30 minutes.  This will affect all “green screens” and the Cardinal Connection (student/faculty).  If you have any questions or concerns, please send an email to admincomputing@tvcc.edu .

 

Thanks,

 

Jason Hanson

 

TVCC's Internet Service Provider has scheduled a service upgrade beginning Friday, February 14, 2014 at 5:30 pm and completing by 8:00 pm. Access to and from the internet will be unavailable. 
Begin: Friday, February 14, 2014 at 5:30 pm
Duration: 2.5 hours

TVCC's Internet Service Provider has scheduled an equipment upgrade beginning Tuesday night. Access to and from the internet will be unavailable. 
Begin: Tuesday, November 26, 2013 11:59 pm
Duration: 1 hour

An equipment upgrade has been scheduled for November 15, 2013 between 12:00 am and 3:00 am. Internet access will be unavailable from all campuses. All network access to the Palestine Main Campus will also be interrupted during the upgrade.

IT Services is experiencing a degradation of ECourses services. We must schedule an outage for 10:00p.m. tonight. The outage will last until 9:00a.m. Sunday morning, but may be extended if the repairs aren't completed. We apologize for the inconvenience and ask that faculty work with students that may have late work due to the outage.

TVCC's Internet Service Provider has scheduled a network upgrade. Internet service will be interrupted. This upgrade is scheduled for Saturday, October 26, 2013 begining at 8:00 am. The upgrade is scheduled to last 3 hours.  

This is a test!!!!

TVCC's Internet Service Provider has scheduled a network upgrade. Internet service will be interrupted. This upgrade is scheduled for Sunday, September  29, 2013 between 6:30pm and 8:30pm.

TVCC's Internet Service Provider has scheduled a network upgrade. Internet service will be interrupted. This upgrade is scheduled for Sunday, September  29, 2013 between 6:30pm and 8:30pm.

TVCC's Internet Service Provider has scheduled a network upgrade. Internet service will be interrupted. This upgrade is scheduled for Sunday, September  29, 2013 between 6:30pm and 8:30pm. -

TVCC's Internet Service Provider has scheduled a network upgrade. Internet service will be interrupted. This upgrade is scheduled for Sunday, September  29, 2013 between 6:30pm and 8:30pm. -

TVCC's Internet Service Provider has scheduled a network upgrade. Internet service will be interrupted. This upgrade is scheduled for Sunday, September  29, 2013 between 6:30pm and 8:30pm.

A previous internet service upgrade has run into issues. The ISP is working to resolve the issue.

TVCCs internet service provider has scheduled a network upgrade. During this upgrade access to the internet will be unavailable. In addition, access to all public services including email, web and Blackboard will be unavailable. The upgrade is scheduled for Friday 20, 2013 between 5:00 pm and 7:30pm.

TVCC's internet service provider has scheduled a network upgrade. During this upgrade access to the internet will be unavailable. In addition, access to all public services including email, web and Blackboard will be unavailable. The upgrade is scheduled for Friday 20, 2013 between 5:00 pm and 7:30pm.

TVCC's internet service provider has scheduled a network upgrade. During this upgrade access to the internet will be unavailable. In addition, access to all public services including email, web and Blackboard will be unavailable. The upgrade is scheduled for Friday 20, 2013 between 5:00 pm and 7:30pm.

TVCC's internet service provider has scheduled a network upgrade. During this upgrade access to the internet will be unavailable. In addition, access to all public services including email, web and Blackboard will be unavailable. The upgrade is scheduled on Friday 20, 2013 between 5:00 pm and 7:30pm.

TVCC's internet service provider has scheduled a network upgrade. During this upgrade access to the internet will be unavailable. In addition, access to all public services including email, web and Blackboard will be unavailable. The upgrade is scheduled on Friday 20, 2013 between 5:30 pm and 7:30pm.

TVCC's internet service provider has scheduled a network upgrade. During this upgrade access to the internet will be unavailable. In addition, access to all public services including email, web and Blackboard will be unavailable.

THIS IS ANOTHER TEST...

THIS IS A TEST. THERE ARE NO KNOWN OUTAGES AT THIS TIME. !!!

THIS IS A TEST. THERE ARE NO KNOWN OUTAGES AT THIS TIME.

The 'Schedule of Classes' page as well as a certain few other pages are down. We are working to have these pages restored quickly.

 Tuesday, August 13, 2013 8:31:08 AM -- IT Service continues working on the email system. All email accounts are accessible, however, access may be delayed. We will keep you informed and let you know when the issue has been completely resolved.

3:57:14 PM -- Service has been restored to some clients, but we are still experiencing issues within the email system. We will continue working to resolve the issues.

IT Services is experiencing issues with our email system. Some clients may be unable to receive or send email.

We are working to resolve the problem as soon as possible. We appreciate your patience during this outage.

 3:57:14 PM -- Service has been restored to some clients, but we are still experiencing issues within the email system. We will continue working to resolve the issues.

IT Services is experiencing issues with our email system. Some clients may be unable to receive or send email.

We are working to resolve the problem as soon as possible. We appreciate your patience during this outage.

Service has been restored to some clients, but we are still experiencing issues within the email system. We will continue working to resolve the issues.

IT Services is experiencing issues with our email system. Some clients may be unable to receive or send email.

We are working to resolve the problem as soon as possible. We appreciate your patience during this outage.

IT Services is experiencing issues with our email system. Some clients may be unable to receive or send email.

We are working to resolve the problem as soon as possible. We appreciate your patience during this outage.

Live Support is back up and running properly.

Live Support icons are not displaying.  Once resolved, icons will display properly and users will be able to click to start a chat session.

The Login Central page is back up and running.

IT Services is performing maintenance on the Login Central page.  We apologize for any inconvenience.

Web developers are continuing their work to extend the notification system to display on key web pages.  Thank you for your patience during this time.  This test will conclude at 10:00am.

Web developers are continuing their work to extend the notification system to display on key web pages.  Thank you for your patience during this time.  This test will conclude at 9:30am.

Web developers are continuing their work to extend the notification system to display on key web pages.  Thank you for your patience during this time.  This test will conclude at 9:30am.

This is not an actual outage, but a test being run by the web development team.  Thank you for your patience.  This test will take approximately 5 minutes.

Due to an issue with the ability of students to view grades, Blackboard support has requested that we apply a patch to address this. IT Services will stop services on Blackboard/Ecourses tonight, July 16, at 9:00p.m. until 10:30p.m. to make backups and apply the patch to address this issue. During this time frame access to Ecourses will be unreliable. Students and faculty should not make any changes, as those changes may be lost. We will notify users as soon as the patch is applied and services are restored. We apologize for the inconvenience.  

ITServices has resolved the problem that caused the ECourses outage.  All services have been restored.  We appreciate your patience during this outage.

ITServices is currently experiencing an ECourses outage.  We are working to resolve the problem as soon as possible.  We appreciate your patience during this outage.

Due to a hardware malfunction on the servers that host our website, IT Services will have to reboot the servers hosting the TVCC website. The reboot will take place at 12:00PM and will last until approximately 3:00PM. We apologize for the inconvenience, and appreciate your patience during this downtime.

Due to a hardware malfunction on the servers that host our ECourses services, IT Services will have to reboot the servers hosting ECourses. The reboot will take place at 12:00PM and will last until approximately 3:00PM. We apologize for the inconvenience, and appreciate your patience during this downtime.

The TVCC E-mail service is currently experiencing a problem with message delivery delays.  We are aware of this issue and are currently working to resolve it.  As a result of the delays you may receive a "Delivery Delay" message when sending new messages.  All e-mail that has been delayed will be delivered as soon as possible.

IT Services will be implementing new network services at the Palestine Workforce Education Center (WEC). This will only affect the WEC and not the main campus in Palestine or any of TVCCs other locations. All network services will be interrupted during this scheduled service.